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UK Insights

Digital

34% of British consumers are not ready to embrace online customer service

According to Kantar TNS’s latest Connected Life research, brands still have work to do to build trust in digital channels.

chatbots-online-customer-service
Raising our voice: what smart speakers mean for brands and consumers

Digital voice assistants are getting more popular, and they are changing how we search, shop… and reach consumers.

Google Home Amazon Echo
Are British consumers getting more concerned about online privacy?

Kantar TNS’s new Connected Life research shows how consumers feel about connected devices and online content.

privacy
Data Viz: What's new this year?

Kantar Information is Beautiful Awards 2017 Showcase

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How do you research products?

Mobile is the top device for product info amongst 16-34 year olds

Girls and mobile phone Sennep
Making smart meters smarter

Kantar looks into the power of energy usage data

Washing machine on Eco
From The Archive

User base of 20 million to help boost music sales
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How to create video ads that people want to watch
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Research into our fears about robots
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Research into how people in the UK research, plan and share travel experiences online
View more

Latest Stories

Data released today by Kantar has revealed consumer spending on Black Friday sales will top 2016 figures.

A Kantar Public view ahead of the Autumn Budget

Is brand authenticity all about tone of voice?

Young people are finally using their phones less, according to Kantar research. What’s happened?

A fascinating day of presentations and conversations on the theme of bravery at the Science Museum in London, sponsored by Kantar.

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